Nim Support · Help center
Nim Support · Help center

Nim Support · Help center

Find answers to common questions here. Still need help? Email support@nim.video

Getting started

What is Nim? All-in-one AI video creation app

Plans and pricing

What plans do you have? Free, Starter, Pro, and Max
What payment methods do you accept? Credit cards, bank transfers, Google Pay, Apple Pay
I accidentally purchased an annual plan. Can you help? Yes, but only within 7 days
Can I cancel my subscription at any time? Yes
Can I use my creations commercially? Yes, on Pro and Max plans
How many credits does each model cost? Open this question to see all costs
Can I try Nim before buying a subscription? Yes on $1 and $5 trial packs

Projects

What are projects in Nim? Projects are folders for organizing and sharing with others
Can I keep my creations private? Yes
Can I download my creations without Nim watermark? Yes, on Pro and Max
Do the external assets I upload to Nim stay private? Yes, unless shared later
How to delete a creation? Use the three-dot menu
How do I share my work? Share button, copy link, or download and share

Tools

What tools does Nim offer? 20+ AI tools, see the list below
Are there detailed guides for individual tools? Yes
Can I create videos in higher resolution? Yes, with Upscale tool
What does “seed” setting mean? A way to randomize and recreate generations

Models

What AI models does Nim use? 20+ models including Kling, Veo, Imagen, GPT Image
Do you support third-party Loras/styles? Open to it

Prompts and creative advice

How to write a good prompt? For images and short clips, describe character, details, main action, setting, camera motion, and style
Do you have a tutorial? Yes, you can watch our latest tutorial here
Does Nim support non-English languages? Prompts yes, app not yet
How can I improve the quality of my clips? Refine prompts, explore, and combine tools
Can I reuse prompts from other Nim creators? Yes, through the Explore section
Can I make longer videos with Nim? Yes, with Stories you can create videos up to 1 minute long

Content policy

Can I make NSFW content on Nim? Yes, within legal limits
How do I report inappropriate content? Email pro@nim.video with details
Are my creations public or private? Creations’ privacy is based on folder settings

Community and support

How do I join Nim’s Discord or social media? Follow us on X and join our Discord
I have a technical issue. How do I contact support? Email support@nim.video
I have a billing question. Where should I contact? Email support@nim.video
I have an idea for Nim. How can I share it with you? Email support@nim.video
Can I delete my account? Yes, in Settings
Are you hiring? Yes, visit our Careers page
Are you open to partnerships? Yes, email collab@nim.video
What is Nim’s Creative Partner Program? Free generations for inspiring creators