Nim Support · Help center
Nim Support · Help center

Nim Support · Help center

Find answers to common questions here. Still need help? Email support@nim.video

Getting started

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What is Nim? All-in-one AI video creation app

Plans and pricing

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What plans do you have? Free, Starter, Pro, and Max
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What payment methods do you accept? Credit cards, bank transfers, Google Pay, Apple Pay, Crypto
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I accidentally purchased an annual plan. Can you help? Yes, but only within 7 days
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Can I cancel my subscription at any time? Yes
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Can I use my creations commercially? Yes, on Pro and Max plans
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How many credits does each model cost? Open this question to see all costs
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Can I try Nim before buying a subscription? Yes with our $5 welcome offer

Projects

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What are projects in Nim? Projects are folders for organizing and sharing with others
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Can I keep my creations private? Yes
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Can I download my creations without Nim watermark? Yes, on Pro and Max
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Do the external assets I upload to Nim stay private? Yes, unless shared later
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How to delete a creation? Use the three-dot menu
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How do I share my work? Share button, copy link, or download and share

Tools

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What tools does Nim offer? 20+ AI tools, see the list below
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Are there detailed guides for individual tools? Yes
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Can I create videos in higher resolution? Yes, with Upscale tool
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What does “seed” setting mean? A way to randomize and recreate generations

Models

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What AI models does Nim use? 20+ models including Kling, Veo, Imagen, GPT Image
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Do you support third-party Loras/styles? Open to it

Prompts and creative advice

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How to write a good prompt? For images and short clips, describe character, details, main action, setting, camera motion, and style
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Do you have a tutorial? Yes, you can watch our latest tutorial here
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Does Nim support non-English languages? Prompts yes, app not yet
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How can I improve the quality of my clips? Refine prompts, explore, and combine tools
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Can I reuse prompts from other Nim creators? Yes, through the Explore section
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Can I make longer videos with Nim? Yes, with Stories you can create videos up to 1 minute long

Community and support

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How do I join Nim’s Discord or social media? Follow us on X and join our Discord
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I have a technical issue. How do I contact support? Email support@nim.video
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I have a billing question. Where should I contact? Email support@nim.video
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I have an idea for Nim. How can I share it with you? Email support@nim.video
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Can I delete my account? Yes, in Settings
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Are you hiring? Yes, visit our Careers page
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Are you open to partnerships? Yes, email collab@nim.video
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What is Nim’s Creative Partner Program? Free generations for inspiring creators